When you contact us about our flower arrangement services, we collect information that helps us create the perfect bouquet for your needs. This includes your name, phone number, email address, and delivery details.

We also keep records of our conversations about your floral arrangements – what flowers you love, colors that make you smile, and any special occasions we're helping you celebrate. This helps us remember your preferences for future orders.

Our website may collect basic technical information like your IP address and browser type, but we don't use tracking cookies or complicated analytics systems. We keep things simple because we believe your privacy should be straightforward.

Everything we collect serves one main purpose: creating beautiful flower arrangements and getting them to you safely. We use your contact details to coordinate delivery times, send updates about your order, and occasionally share photos of seasonal flowers that might interest you.

• Processing your flower orders and arranging delivery
• Sending order confirmations and delivery updates
• Remembering your flower preferences for future arrangements
• Contacting you about seasonal flowers or special occasions
• Improving our services based on your feedback
• Complying with Azerbaijan business regulations and tax requirements

We don't sell your information to other companies or use it for purposes beyond our flower business. Your details stay with us, and we only share what's absolutely necessary with our delivery partners to get your flowers where they need to go.

We share your information in very limited circumstances. Our local delivery partners receive your name, phone number, and address when we need to deliver your flowers – but they don't get access to your order history or preferences.

If you order flowers for someone else, we'll share the recipient's delivery information with our florists and drivers, but we keep your payment details and personal preferences private.

We may need to share information with Azerbaijan tax authorities for business compliance, but this would only include basic transaction details required by law. We'll never share more than legally required.

In the unlikely event someone tries to use our services fraudulently, we might need to share relevant information with authorities to protect our business and other customers. This would only happen in serious situations where we believe laws have been broken.

Under Azerbaijan data protection laws and our commitment to transparency, you have several important rights regarding your personal information:

To exercise any of these rights, just give us a call or send an email. We'll respond within 14 days and handle your request promptly. There's no fee for reasonable requests, though we might charge a small administrative fee if you ask for the same information repeatedly.

We take protecting your information seriously, even though we're a small flower business. Your contact details and order history are stored securely on password-protected systems, and we regularly back up our data to prevent loss.

When you call or email us, we keep those conversations in secure files that only our team can access. Payment information is processed through secure systems and we don't store your full card details on our computers.

We keep your information for three years after your last order, which helps us remember your preferences if you come back to us. After that, we securely delete personal details while keeping anonymous business records for tax purposes.

Our team is small and everyone who handles customer information understands the importance of keeping it private. We don't access your data unless we need it for business purposes, and we never discuss customer details outside of work.

Most of your information stays right here in Azerbaijan with us. However, some of our digital services might use international platforms for email communication or payment processing.

When we do need to use international services, we make sure they meet proper security standards and have adequate privacy protections in place. We only work with reputable companies that take data protection seriously.

If you have concerns about your information being processed outside Azerbaijan, please let us know and we can discuss alternative arrangements for managing your orders and communications.

We don't expect to change this privacy policy often, but if we do need to update it, we'll let you know in a straightforward way. For small changes, we might just update the date at the top of this page.

For bigger changes that affect how we handle your information, we'll contact you directly by phone or email before the changes take effect. You'll always have the choice to continue working with us or ask us to delete your information if you don't agree with the updates.

We believe in keeping things simple and honest, so any changes will be written in the same clear language you see here. No legal jargon or confusing terms – just straight talk about how we protect your privacy.